Privacy Policy
This Privacy Policy explains how West Cork Reptiles collects, uses, stores and protects personal data when you visit our website, contact us, create an account or place an order.
1. Who we are
This website is operated by Rafal Wasiak.
For the purposes of data protection law, the data controller is:
WestCorkReptiles.ie
Trading as West Cork Reptiles
Based in Bantry, Co. Cork, Ireland
Email: [email protected]
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us using the email address above.
2. Personal data we collect
We collect only the personal data needed to operate our website, respond to enquiries, process orders, provide customer support, arrange delivery where required and meet legal or accounting obligations.
When you place an order
We may collect:
- Your name.
- Email address.
- Phone number.
- Billing and delivery address.
- Eircode or postcode.
- Order details and order history.
- Selected delivery method.
- Payment status and transaction reference information.
When you contact us
If you contact us by email, contact form, social media or phone, we may process the information you provide so we can respond to your enquiry and provide support.
When you create an account
Customers may create an account on our website, but orders can be placed as a guest unless the checkout clearly states otherwise. If you create an account, we may store your name, email address, billing and delivery details, order history and account preferences.
3. How we use your data
We use personal data only for clear business purposes connected with your order, enquiry, account, website security and legal obligations.
- To process and fulfil orders.
- To arrange delivery or collection where required.
- To contact you about your order or enquiry.
- To provide customer support.
- To manage customer accounts where an account is created.
- To process refunds, returns or order issues.
- To keep tax, accounting and business records.
- To protect our website, customers and business from fraud, abuse, spam and security threats.
4. Legal basis for processing
We process personal data under one or more lawful bases under EU and Irish data protection law.
- Contract: where processing is needed to complete an order, arrange delivery, provide support or manage a customer account.
- Legal obligation: where we need to keep records for tax, accounting, consumer protection or legal compliance.
- Legitimate interests: for website security, fraud prevention, customer service, business administration and service improvement.
- Consent: where required, for example for optional marketing emails or non-essential cookies.
5. Customer accounts
You may be able to create a customer account on our website. Creating an account can make future orders easier, but it is not required for guest checkout unless clearly stated at checkout.
If you create an account, we use the information in your account for its intended purpose, such as managing your orders, saving your delivery details, helping with support and giving you access to your order history.
You can request access to, correction of or deletion of your account data. Some order records may need to be retained where we have legal, accounting or security reasons to keep them.
6. Payments
Payments on our website are processed by Stripe, our payment provider.
Stripe may process payment details, including card information, in order to complete the transaction securely and correctly. We do not store full card numbers or full payment card details on our website.
We may store payment status, transaction reference information and order payment records where needed to manage the order, process refunds, provide customer support and meet legal or accounting obligations.
7. Delivery and order fulfilment
We use the delivery information provided at checkout to prepare, manage and fulfil your order.
Where delivery is required, we may share the necessary delivery details with the relevant courier or delivery provider so that your order can be delivered.
We only share the information needed for delivery or order fulfilment.
8. Security of your data
Access to customer information is limited to people or service providers who need it for legitimate business purposes, such as processing orders, providing support, maintaining the website, improving security or meeting legal obligations.
Like any online service, no website can be guaranteed to be completely secure. However, if we become aware of a security incident involving personal data, we will investigate it, take appropriate steps to reduce risk and, where required by law, notify the Data Protection Commission and affected individuals.
Customers are responsible for keeping their account login details safe and should contact us immediately if they believe their account has been accessed without permission.
9. Cookies and similar technologies
Our website may use cookies and similar technologies to make the website work properly, support checkout, remember preferences, protect the website, understand website performance and improve the customer experience.
- Necessary cookies: required for the website, cart, checkout, account login and security.
- Functional cookies: used to remember preferences or improve website features.
- Analytics cookies: used to understand how visitors use the website, where consent is required.
- Marketing cookies: used only where enabled and where appropriate consent has been given.
You can manage cookies through your browser settings and, where available, through the cookie settings on our website.
10. Who we share data with
We may share personal data with trusted third parties only where necessary to process orders, provide services, operate the website, comply with legal obligations or protect our customers and business.
- Payment providers, such as Stripe, for secure payment processing.
- Delivery or courier providers, where needed to deliver an order.
- Email or communication service providers, where needed to send order updates or respond to enquiries.
- Hosting, security or technical service providers, where needed to keep the website operating securely.
- Accountants, legal advisers or professional service providers, where required for business, tax or legal purposes.
- Public authorities, regulators or law enforcement bodies where we are legally required to do so.
We only share the information needed for the relevant purpose.
11. How long we keep your data
We keep personal data only for as long as necessary for the purpose it was collected, unless we need to keep it longer for legal, tax, accounting, security or dispute-resolution reasons.
- Order and transaction records may normally be kept for up to 6 years for tax and accounting purposes.
- Customer account data is kept while the account remains active, unless deletion is requested and no legal reason requires retention.
- Customer enquiries may be kept for as long as needed to deal with the enquiry and maintain business records.
- Marketing data is kept until you unsubscribe or withdraw consent.
- Security logs are kept for a limited period needed for website security and fraud prevention.
12. Your rights
Under data protection law, you may have the following rights:
- The right to access your personal data.
- The right to correct inaccurate personal data.
- The right to request deletion of your data in certain circumstances.
- The right to restrict processing in certain circumstances.
- The right to object to processing in certain circumstances.
- The right to data portability in certain circumstances.
- The right to withdraw consent where processing is based on consent.
- The right to lodge a complaint with the Data Protection Commission in Ireland.
To exercise your rights, contact us at [email protected]. We may need to verify your identity before responding to a request.
13. Third-party links and embedded content
Our website may include links to third-party websites or embedded content such as videos, maps, social media content or external tools.
Third-party websites and services may collect and process data according to their own privacy policies. We are not responsible for the privacy practices of third-party websites.
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements or data protection practices.
The latest version will be available on this page and the date at the top will show when it was last updated.
Contact us
If you have any questions about this Privacy Policy or how your personal data is handled, please contact:
West Cork Reptiles
Email: [email protected]
You can also contact the Irish Data Protection Commission if you are unhappy with how your data is handled.
