Terms & Conditions

1. Seller details

This website is operated by West Cork Reptiles.

Email: [email protected]

Website: https://westcorkreptiles.ie/

West Cork Reptiles sells reptile livestock, frozen feeders, live food where available, equipment and reptile care products. Certain animals and animal-related products require additional care, delivery and handling arrangements.

2. Using this website

You may use this website to browse products, read care and buying information, create an account, place orders, contact West Cork Reptiles and manage your customer information.

You must not misuse the website, attempt to gain unauthorised access, interfere with the website, submit false information, upload harmful files, scrape the website in a way that affects its operation, or use the website for illegal or fraudulent purposes.

We may suspend or restrict access to the website where necessary for security, maintenance, technical reasons, suspected fraud, legal compliance or protection of animals and customers.

3. Customer responsibilities

When placing an order, you are responsible for providing accurate contact details, delivery details, Eircode where applicable, and any information needed to complete the order safely.

For live animal purchases, you are also responsible for making sure that the correct enclosure and care setup is ready before delivery or collection. This includes suitable heating, lighting, thermostat control, humidity, substrate, hides, water, food and any species-specific care requirements.

You should not order a live animal unless you are ready to receive it and care for it properly. West Cork Reptiles may ask questions about your setup where needed and may refuse, delay or cancel a sale where we believe the animal's welfare could be at risk.

Information on this website is provided for general guidance. It is not a substitute for veterinary advice. If an animal appears unwell, injured or in distress, you should contact a qualified veterinary professional.

4. Product information and availability

We try to keep product descriptions, photos, prices, stock information, species details and delivery information accurate and up to date. However, product availability can change, especially for livestock, frozen food and live food.

Photos of live animals are intended to show the animal as accurately as possible, but colour, size and appearance may vary slightly due to lighting, camera settings, age, growth, shedding cycle and natural variation.

Where animal details such as sex, age, morph, feeding status or weight are shown, they are provided in good faith based on the information available at the time. If any important detail changes before delivery or collection, we will contact you where relevant.

If a product is unavailable after an order is placed, we may contact you to offer a suitable alternative, wait for restock, cancel the unavailable item or cancel the order and refund the affected amount.

5. Orders and contract formation

When you place an order, you are making an offer to buy the selected products under these Terms. An automatic order confirmation email means that we have received your order. It does not always mean that the order has been fully accepted or that delivery has been confirmed.

An order is accepted when West Cork Reptiles confirms it, prepares it for dispatch or delivery, confirms collection, confirms livestock transport, or otherwise communicates that the order can proceed.

We may refuse or cancel an order where:

• the product or animal is unavailable;
• payment has not been received or authorised;
• there is an obvious pricing or product information error;
• delivery is not available to the requested location;
• we cannot safely deliver or supply a live animal, frozen food or live food;
• the customer does not provide information needed to complete the order;
• there is a suspected misuse of the website, fraud or breach of these Terms;
• the order would not be suitable for animal welfare or legal compliance reasons.

If we cancel an order after payment has been taken, we will refund the relevant amount using the original payment method unless another method is agreed.

6. Prices and payments

Prices are shown in euro unless stated otherwise. Delivery charges, livestock delivery charges and any other applicable charges are shown separately where possible before checkout is completed.

Available payment methods may include card payment, bank transfer, PayPal, cash on collection or other methods shown at checkout. Payment options may vary depending on product type, order value, delivery method and availability.

For live animal orders, full payment or an agreed payment arrangement may be required before delivery or collection. We may not release an animal until payment and delivery or collection arrangements have been confirmed.

If a price is clearly incorrect due to an error, we may cancel the order and refund any payment received. We may also contact you to confirm whether you wish to proceed at the correct price.

7. Live animal sales

Live animals are a specialist category and are handled differently from standard products. The welfare of the animal is the priority at all stages of the order, transport and handover process.

Before ordering a live animal, you must make sure that you understand the species' needs and that your enclosure is prepared. This includes heating, lighting, thermostat control, humidity, substrate, hides, water, food and safe housing.

West Cork Reptiles may contact you after the order to confirm details, discuss the animal, confirm suitability of delivery or collection and agree a safe handover arrangement.

Live animals are not sent through DPD, An Post or standard parcel courier services. Live animals are delivered personally by West Cork Reptiles using a suitable livestock delivery vehicle or are collected by appointment where agreed.

We may refuse, delay or cancel a live animal order where we believe that delivery, collection, setup, weather, animal health, customer readiness or any other factor could create a welfare risk.

8. Live animal delivery times

Live animal delivery is arranged differently from standard courier delivery. Because livestock transport is planned around suitable routes, animal welfare, weather, driver availability and grouped delivery runs, the delivery date may not be immediate.

Important: The livestock delivery vehicle usually travels with animals around once a month. This means that delivery of a live animal may take up to approximately one month from the date of order, depending on the route, location, weather, animal readiness and the next planned transport run.

After you place an order, West Cork Reptiles will contact you to confirm the expected arrangement where possible. In some cases we may confirm the planned delivery window shortly after purchase. In other cases, we may contact you a few days before the planned livestock delivery route to confirm the final date and time.

You must be available at the agreed delivery time or collection time. If you cannot be available, you must contact us as soon as possible. A missed handover may result in delay, extra delivery charges or cancellation where appropriate.

If the proposed livestock delivery date is not suitable, please contact West Cork Reptiles immediately so we can discuss whether a different arrangement, collection, delay or cancellation is possible before the animal is prepared for transport.

9. Delivery and collection

Delivery options depend on the type of products ordered. Standard products may be sent by courier where available. Live animals, frozen food and live food may require different handling and delivery arrangements.

Delivery costs are shown at checkout or on our delivery information pages where available. Some orders may require manual confirmation before they can proceed, especially livestock, Northern Ireland delivery, large equipment, frozen food, live food or mixed orders.

If you order standard products together with a live animal, those products may travel with the animal in the livestock delivery vehicle unless a separate courier shipment is agreed. If you need standard products earlier, please place a separate order or contact us before ordering.

Collection is by appointment only. Please do not arrive for collection without an agreed date and time, as animals and products may need to be prepared safely in advance.

Risk in the goods generally passes to the customer when the goods are delivered to the delivery address, collected by the customer, or otherwise handed over to the customer or a person nominated by the customer. This does not affect your statutory rights where goods are faulty, not as described or not supplied in accordance with the contract.

10. Frozen food and live food

Frozen food and live food are sensitive products. They must be handled, stored and used correctly. Availability may depend on stock, delivery routes, weather, supplier availability and safe handling conditions.

Frozen food must be kept frozen until required, thawed safely before feeding and never refrozen once thawed. Live food must be handled and stored according to the requirements of the species supplied.

For hygiene, temperature control, animal welfare and biosecurity reasons, frozen food and live food are not treated like standard returnable products. Please read our Refund & Returns Policy before ordering these items.

11. Standard products

Standard products include items such as equipment, housing, lighting, heating, bedding, decor, supplements and other reptile supplies, unless a product is clearly marked or naturally treated as livestock, frozen food, live food, perishable, custom, sealed for hygiene reasons or otherwise excluded from change-of-mind returns by law.

Standard products may be eligible for normal cancellation and return rights for online purchases, subject to the conditions and exceptions explained in our Refund & Returns Policy.

Please check product size, compatibility, wattage, fitting, species suitability and other details before ordering. If you are not sure whether a product is suitable for your setup, contact West Cork Reptiles before purchase.

12. Cancellations, returns and refunds

For full information about cancellations, change-of-mind returns, faulty goods, damaged items, incorrect items and products that cannot be returned for change of mind, please read our Refund & Returns Policy.

As a general rule, standard products purchased online may be covered by consumer cancellation rights, subject to legal conditions and exceptions. Live animals, frozen food and live food are specialist items and are not accepted for change-of-mind returns after delivery or collection to the extent permitted by applicable law.

Nothing in these Terms or in our Refund & Returns Policy limits your statutory rights where goods are faulty, not as described, not fit for purpose, damaged because of our handling, or incorrectly supplied.

Before sending any item back to us, you must contact West Cork Reptiles first so we can confirm the correct return process, return address and any information needed to handle the return safely.

13. Animal welfare concerns after delivery or collection

If you have any concern about the health, condition or welfare of a live animal after delivery or collection, please contact West Cork Reptiles as soon as possible with clear details, photos or video where helpful.

You should also contact a qualified reptile-experienced veterinary professional where urgent or clinical advice is needed. Do not delay veterinary care while waiting for a response from West Cork Reptiles if the animal appears unwell, injured or in distress.

Animal welfare concerns are reviewed individually. The outcome may depend on the condition of the animal at handover, transport conditions, customer setup, temperature, humidity, handling, feeding, veterinary evidence and other relevant facts.

14. Accounts and security

You may be able to create a customer account on this website. You are responsible for keeping your login details secure and for making sure that information in your account is accurate and up to date.

If you believe your account has been accessed without permission, contact West Cork Reptiles as soon as possible.

We may close or restrict an account where we reasonably believe it is being misused, used fraudulently, used to harm the website or used in breach of these Terms.

15. Promotions, vouchers and gift cards

Promotions, discount codes, vouchers and gift cards may be subject to separate conditions, expiry dates, product restrictions, minimum order values or availability limits.

Unless stated otherwise, discount codes cannot be exchanged for cash, cannot be used retrospectively and may be withdrawn or amended where necessary due to error, misuse or availability.

16. Privacy and personal data

We process personal data in order to operate the website, manage customer accounts, process orders, take payments, arrange delivery or collection, respond to enquiries, comply with legal obligations and improve our services.

For more information about how we collect, use and protect personal data, please read our Privacy Policy.

17. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, death or personal injury caused by negligence, or your statutory consumer rights.

West Cork Reptiles is not responsible for loss caused by customer misuse, incorrect installation, unsuitable setup, failure to follow product instructions, failure to follow animal care requirements, incorrect storage of frozen food or live food, or events outside our reasonable control.

Where advice is provided, it is general guidance based on the information available. You remain responsible for checking that products, equipment and animal care arrangements are suitable for your specific animals and setup.

18. Changes to these Terms

We may update these Terms from time to time to reflect changes in our business, website, products, delivery arrangements, payment methods or legal requirements.

The version published on this page at the time of your order will apply to that order unless a change is required by law or agreed with you.

19. Governing law

These Terms are governed by the laws of Ireland. This does not affect any mandatory consumer rights that cannot be excluded under applicable law.

If a dispute cannot be resolved directly with West Cork Reptiles, you may have the right to seek assistance from the relevant consumer protection bodies or courts.

20. Contact

If you have any questions about these Terms, an order, delivery, livestock transport, returns or animal welfare concerns, please contact West Cork Reptiles before placing an order where possible.

Email: [email protected]